KH Mushrooms LLC, doing business as KH Mushrooms, respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We collect information needed to operate our business, fulfill orders, and communicate with customers. This may include:
- Name
- Email address
- Phone number
- Delivery address
- Billing and payment status
- Order history
- Pickup pass or QR pass information
- Delivery instructions
- Account information, if you create an account
- Messages or inquiries you send us
- Website usage information, such as pages visited and basic analytics data
We use Stripe for payment processing. KH Mushrooms does not store full credit card numbers on our servers.
How We Use Information
We use customer information to:
- Process orders and payments
- Prepare pickup, preorder, delivery, and future subscription orders
- Send order confirmations, pickup pass links, and service emails
- Coordinate delivery or pickup
- Respond to customer questions
- Prevent fraud or misuse
- Maintain business, tax, accounting, and legal records
- Improve our website and customer experience
- Send marketing messages in the future only where allowed and appropriate
Third-Party Services
We may use trusted service providers to run our website and fulfill orders, including:
- Stripe for payments
- Supabase for database, authentication, and order information
- Vercel for hosting and analytics
- Resend for transactional email
These providers may process information as needed to provide their services to us.
We Do Not Sell Customer Data
KH Mushrooms does not sell customer personal information.
Cookies and Analytics
Our website may use cookies or similar technologies to support website function, account access, checkout, security, and analytics. We use Vercel Analytics to understand general site usage and improve our website.
Marketing Communications
We may offer optional email or text updates in the future. Transactional messages, such as order confirmations, pickup pass emails, delivery updates, and account messages, are not marketing messages and may be necessary to complete your order.
SMS Communications
If you provide your phone number to KH Mushrooms, we may use it to send order-related and customer-service text messages. These messages may include preorder pickup updates, delivery coordination, wholesale order communication, invoice follow-up, customer support responses, and other messages related to your relationship with KH Mushrooms.
Message frequency varies based on your activity with KH Mushrooms. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP or contacting us through our website.
KH Mushrooms does not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for their marketing or promotional purposes.
Data Retention
We keep customer and order information for as long as needed to operate our business, provide customer support, comply with legal, tax, and accounting requirements, resolve disputes, and maintain accurate records.
Children’s Privacy
Our website and products are not intended for children. We do not knowingly collect personal information from children.
Your Choices
You may contact us to request access, correction, or deletion of your information. Some information may need to be retained for business, legal, tax, fraud-prevention, or accounting purposes.
Contact us at:
Updates
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date above.