KH Mushrooms LLC, doing business as KH Mushrooms, respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We collect information needed to operate our business, fulfill orders, and communicate with customers. This may include:
- Name
- Email address
- Phone number
- Delivery address
- Billing and payment status
- Order history
- Pickup pass or QR pass information
- Delivery instructions
- Account information, if you create an account
- Messages or inquiries you send us
- Website usage information, such as pages visited and basic analytics data
We use Stripe for payment processing. KH Mushrooms does not store full credit card numbers on our servers.
How We Use Information
We use customer information to:
- Process orders and payments
- Prepare pickup, preorder, delivery, and subscription orders
- Send order confirmations, pickup pass links, and service emails
- Coordinate delivery or pickup
- Respond to customer questions
- Prevent fraud or misuse
- Maintain business, tax, accounting, and legal records
- Improve our website and customer experience
Third-Party Services
We may use trusted service providers to run our website and fulfill orders, including:
- Stripe for payments
- Supabase for database, authentication, and order information
- Vercel for hosting and analytics
- Resend for transactional email
These providers may process information as needed to provide their services to us. This does not include text messaging opt-in data and consent, which is never shared with third parties as described under SMS Communications.
We Do Not Sell Customer Data
KH Mushrooms does not sell customer personal information.
Cookies and Analytics
Our website may use cookies or similar technologies to support website function, account access, checkout, security, and analytics. We use Vercel Analytics to understand general site usage and improve our website.
Order and Service Emails
Transactional emails, such as order confirmations, pickup pass emails, delivery updates, and account messages, are not marketing messages and may be necessary to complete your order.
SMS Communications
If you opt in by checking the SMS consent box on one of our forms, we may text you about your orders and customer service. These messages may include pickup updates, delivery updates, wholesale order communication, invoice follow-up, and customer support responses. We do not send marketing texts. SMS consent is optional and is not a condition of purchase.
Message frequency varies based on your activity with KH Mushrooms. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP, emailing info@khmushrooms.com, or visiting khmushrooms.com/contact.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Retention
We keep customer and order information for as long as needed to operate our business, provide customer support, comply with legal, tax, and accounting requirements, resolve disputes, and maintain accurate records.
Children’s Privacy
Our website and products are not intended for children. We do not knowingly collect personal information from children.
Your Choices
You may contact us to request access, correction, or deletion of your information. Some information may need to be retained for business, legal, tax, fraud-prevention, or accounting purposes.
Contact us at:
Updates
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date above.